CONTEMPORARY APPAREL + ACCESSORIES

Return/ Exchange policy

 

- MERCHANDISE MUST BE POSTMARKED FOR RETURN WITHIN 14 days OF CONFIRMED DELIVERY


- MERCHANDISE MUST BE UNWORN AND UNWASHED

- ITEMS SENT BACK WORN OR WITH MAKEUP STAINS, DEODORANT STAINS, PET HAIR, SMOKE &/ OR PERFUME SMELL WILL NOT BE ACCEPTED.

- ANY CLEARANCE ITEMS MARKED “LAST CALL" are a final sale

- WE RECOMMEND TRACKING AND INSURING PACKAGES SENT BACK FOR RETURN, AS WE CANNOT BE RESPONSIBLE FOR ANY LOST/DAMAGED RETURN PACKAGES

PLEASE ALLOW 7 BUSINESS DAYS AFTER THE RECEIPT OF THE RETURNED ITEM FOR YOUR RETURN TO BE PROCESSED AND YOUR ACCOUNT CREDITED.

- RETURN SHIPPING IS NON-REFUNDABLE, UNLESS YOU RECEIVE DAMAGED, DEFECTIVE OR WRONG ITEM(S).

- REFUNDS ON DISCOUNTED OR NON "LAST CALL" ITEMS WILL BE REFUNDED AT THE PRORATED rate

- ORIGINAL SHIPPING CHARGES ARE NON-REFUNDABLE



 

MAIL YOUR ONLINE RETURN TO THE FOLLOWING ADDRESS:

COCO BANANAS RETURNS

201 W. Wall Street

SUITE 107D

Midland, TX 79701  



DAMAGED, DEFECTIVE OR WRONG ITEM(S)

- Should you receive a damaged, defective or wrong item(s), please contact our Customer Care Team by emailing shopcocobananas@hotmail.com immediately so that we can send you a replacement item and include a return shipping label for your damaged, defective or wrong item(s).

- We will gladly send out a replacement of the original item purchased at no cost, as long as the item is available. If the item is not available, you will receive a refund of the original item or Store Credit.


Undeliverable Packages

*Packages that have been returned to us as "undeliverable" are subject to re-shipping at buyer’s expense, and initial shipping charges are non-refundable.

 

Online Store Credit

- Store Credit can only be used online at our website www.shopcocobananas.com

- Store Credit is not transferable and should be treated like cash

- Store Credit may not be purchased and is only provided when previously purchased item(s) have been returned and you have selected Store Credit as the refund method

- Store Credit never expires and is issued in U.S. Dollars

- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due 



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