Return/ Exchange policy
- MERCHANDISE MUST BE POSTMARKED FOR RETURN WITHIN 14 days OF CONFIRMED DELIVERY
- MERCHANDISE MUST BE UNWORN AND UNWASHED
- ITEMS SENT BACK WORN OR WITH MAKEUP STAINS, DEODORANT STAINS, PET HAIR, SMOKE &/ OR PERFUME SMELL WILL NOT BE ACCEPTED.
- ANY CLEARANCE ITEMS MARKED “LAST CALL" are a final sale
- WE RECOMMEND TRACKING AND INSURING PACKAGES SENT BACK FOR RETURN, AS WE CANNOT BE RESPONSIBLE FOR ANY LOST/DAMAGED RETURN PACKAGES
PLEASE ALLOW 7 BUSINESS DAYS AFTER THE RECEIPT OF THE RETURNED ITEM FOR YOUR RETURN TO BE PROCESSED AND YOUR ACCOUNT CREDITED.
- RETURN SHIPPING IS NON-REFUNDABLE, UNLESS YOU RECEIVE DAMAGED, DEFECTIVE OR WRONG ITEM(S).
- REFUNDS ON DISCOUNTED OR NON "LAST CALL" ITEMS WILL BE REFUNDED AT THE PRORATED rate
- ORIGINAL SHIPPING CHARGES ARE NON-REFUNDABLE
MAIL YOUR ONLINE RETURN TO THE FOLLOWING ADDRESS:
COCO BANANAS RETURNS
201 W. Wall Street
Midland, TX 79701
DAMAGED, DEFECTIVE OR WRONG ITEM(S)
- Should you receive a damaged, defective or wrong item(s), please contact our Customer Care Team by emailing email@example.com immediately so that we can send you a replacement item and include a return shipping label for your damaged, defective or wrong item(s).
- We will gladly send out a replacement of the original item purchased at no cost, as long as the item is available. If the item is not available, you will receive a refund of the original item or Store Credit.
*Packages that have been returned to us as "undeliverable" are subject to re-shipping at buyer’s expense, and initial shipping charges are non-refundable.
Online Store Credit
- Store Credit can only be used online at our website www.shopcocobananas.com
- Store Credit is not transferable and should be treated like cash
- Store Credit may not be purchased and is only provided when previously purchased item(s) have been returned and you have selected Store Credit as the refund method
- Store Credit never expires and is issued in U.S. Dollars
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due
Please leave us any questions, comments or concerns in the boxes provided below for a quick and easy follow up: